REPAIRS AND CALL OUTS

Emergency Call Outs

For all service contract holders we provide a manned 24-hour emergency service facility, with a guaranteed response time.

Consumables

Our list of consumables includes items such as Air Filters, Drive Belts, Lamps and indicator lamps. A full list of the consumables that apply to your installation can be provided on request.

Reports

Field Service Reports are provided for each call and form the basis of our charges where applicable.

Materials and Spares

All our technicians’ vehicles carry a range of components. We recommend that a set of critical spare parts are held on site, in particular where the equipment is of an essential nature for the application

Support and Control

Our technicians are supported by a mobile supervisor and are backed up by our Regional Offices. All our service staff take part in an on-going training programme. All service technicians are equipped with mobile smart phones; this ensures access to all our manufacture partners of web based support through priority PIN systems.

Quality Guarantee

It is the aim of air cool engineering to provide an exceptional service to our customers in all areas of our business and to exceed customer expectations every time.

CALL OUT RATES FOR NON-MAINTENANCE CUSTOMERS

  • Office hours

  • £48Hr
  • 08:30 to 17:30 hrs
    Monday to Friday

  • Out of hours

  • £72Hr
  • 17:30 to 08:30  hrs
    Monday to Friday

  • Saturday hours

  • £72Hr
  • 00:00 to 23:59  hrs
    Saturday hours

  • Sunday hours

  • £96Hr
  • 00:00 to 23:59 hrs
    Sunday

Minimum call charge = £178.00 (+ mileage). All hourly rates plus £0.55 per mile travel

Note: All hours are charged as on-site and travelling time to site.

PRIORITY FOR ALL MAINTENANCE CONTRACT CUSTOMERS

  • Normal hours

  • £38Hr
  • 08:30 to 17:30 hrs
    Monday to Friday

  • Out of hours

  • £57Hr
  • 17:30 to 08:30  hrs
    Monday to Friday

  • Saturday hours

  • £57Hr
  • 00:00 to 23:59  hrs
    Saturday hours

  • Sunday hours

  • £76Hr
  • 00:00 to 23:59 hrs
    Sunday

Minimum call charge = £133.00 (+ mileage). All hourly rates plus £0.55 per mile travel

Note: All hours are charged as on-site and travelling time to site.

Got an enquiry?

You’ll find all our details on our Contact Us page.

All prices are excluding VAT at prevailing rate.